Call Masking Solution
Connect your customers with your team, without revealing their phone numbers via Patch In-App call masking feature. With Patch, never ever pay for call masking again, as it’s our default feature. This also means no virtual number buying costs and no buying of local country numbers.
Contextual Calling Solution
Business can display context of the call over call-screens to their users. Hence, the context of the call is predetermined thus the call success ratio can be reached at its maximum.
Communication Loop Solution
We will try to reach via in-app calling to make sure your cab driver/rider/delivery partner reaches out to the customer or we can fallback to PSTN and if the end user does not pick up the call, an in-app notification will be sent. Our system will ensure that your employee never waits.
Call Branding Solution
Via business branding feature, Patch enables an authentication layer over the call screen, between the business and the end user that ensures the authenticity of the calling party. It improves call success ratio by building trust factor towards the brand.
Missed Call Solution
The end user misses the call hence there is no way to call back. In this case an actionable notification is sent to the user via Patch that enables call back or chat option to the user.
Instant Customer Engagement
Via Patch your product champions have an option to instantly intervene and connect with your website/app visitors via chat or call without breaking the user experience that means while the customer is checking out your website or app, a product champion can be in touch to support him.
Asset Monetization Solution
Use our Incoming call screens to run rich media campaigns for your users. Promote your business, partners and brands via Video, GIF, Image and Scratch Card templates which are shown on incoming calls. Monetize those call screens.
Cost Center Solution
While you will have to let communication flow via voice calls, push notifications and chat between your users, delivery partners and support people, use Patch’s innovative In-App calling SDK’s to save costs on ancient number masking techniques.
Trusted by top Asian companies
Head Community Operations Dunzo
For a business such as Dunzo growing at a tremendous speed, it is essential to partner with the right solutions and Patch has been one such reliable partner. Constantly evolving along with Dunzo for Dunzo, Patch has been customer centric at all times.
CEO & Founder, MaxWholesale
I am thrilled with the quality of product I received from Patch Us. What I really loved about it the dependability it provided for the calls and notifications needed by our ops team to better manage and reduce TAT. I definitely recommend PatchUS for any business.
The Patch USP's
The perceived benefits of Patch which makes businesses consider it as the most reliable cloud telephony solution of Asia
World's Lightest SDK
Common SDK for Voice, Chat & Notifications for all Android, IOS & Web platforms
Best Voice quality, call success ratio & minimum latency
Optimal Resource Usage
Minimal memory, CPU and power consumption
Best Singaling Channels
Multi-layer signaling architecture, maximum reachability
Minimal Integration Effort
Integrate our SDK in less than 5 minutes, No UI and No Audio handling required
Real-time detailed insights on your dashboard