Online business websites and E-commerce transactions are immensely popular nowadays. Most E-commerce firms utilize VoIP telephony systems for better productivity and task flow management. It helps in dealing with customer issues in a proactive manner and boosts availability.
By integrating Patch's SDK E-commerce businesses can allow agents to attend multiple calls simultaneously, Real time insights to make follow-ups easier, Promote their products, services, new offers and schemes using our Rich media templates that can shoot millions of ads over call screens altogether without breaking the user experience.
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E-COMMERCE USE CASE
User friendly customer experience makes shopping easier
Connect your customers with your delivery partners, without revealing their phone numbers via Patch call masking feature.
Integrate our SDK's to empower real time messaging inside web and mobile apps for your customer support team
Rich Media Driven Template
Monetize your customized call screen with options like video, gif, full-image etc. which lets you upsell or cross sell and promote your business.
Web to App Calling
Integrate our web SDK inside your website/CRM and mobile SDK (Android/iOS) inside rider/end user app
Missed Call Solution
Enable missed call notifications so that user gets a way to call back in case of missed calls
Call Branding & Context
Promote your brand over the customizable call screen or show the context of the call to get the authenticity of the call cleared
Organize and control Patch's notification campaigns option that can shoot millions of notification altogether